Widerrufsrecht

Return policy

You may return your order within 14 days of delivery.

Items must be returned in their original condition.
Return shipping costs are the responsibility of the customer.

Custom or made-to-order pieces are non-returnable unless faulty.

Refunds are issued within 14 days of receiving the return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at bear.studios.shop@gmail.com. Please note that returns will need to be sent to the following address: Bulgaria, Gorna Oryahovitsa 5100, Ivan Vazov str. №38A 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at bear.studios.shop@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.